Refund Policy

At Precious Vivid Memories, we strive to provide our customers with high-quality products that will create lasting memories. We understand that sometimes issues may arise, and we want to ensure that you are satisfied with your purchase. Please read our return policy carefully before making a purchase.

All Sales Are Final

At the time of checkout, all sales from Precious Vivid Memories are considered final. This means that we do not offer refunds or exchanges for change of mind. We encourage you to carefully consider your purchase before completing your order.

Faulty or Defective Items

In the best interest of hygiene and protection, we conduct quality control checks prior to order dispatch. However, if you receive an item that is genuinely faulty or defective, we are here to assist you.

If you believe that the item you received is faulty or defective, please contact us via email at preciousvividmemories@gmail.com. In your email, include your order number, an image of the faulty item, and a detailed explanation of the reason for return.

Once we receive your email, our team will assess the item for faults or defects. If the item is deemed to be genuinely faulty or defective, we will offer a repair or replacement. Please note that we reserve the right to repair or replace the item after it has been assessed.

Contact Us

If you have any questions or concerns regarding our return policy, please don't hesitate to contact us at preciousvividmemories@gmail.com. We are here to assist you and ensure that you have a positive shopping experience.

Thank you for choosing Precious Vivid Memories for your special occasion gifts. We appreciate your support and look forward to creating precious gifts for you.